Return & Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:
In the same condition you received it
Unused
In its original packaging
Accompanied by a receipt or proof of purchase

How to Start a Return

To start a return, please contact us at info@getearthlygoods.com.
If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package. Returns must be sent to the following address:
Get Earthly Goods
114 PMB 1115
21141 Governors Hwy
Matteson, IL 60443

Please note: Items sent back without first requesting a return will not be accepted.
If you have any questions regarding returns, you can always contact us at info@getearthlygoods.com.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care items (such as beauty and skincare products)
Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item. Once your return is accepted, you may place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@getearthlygoods.com.